Privacy Policy

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.MedicalWizard.com.au, from your website, from media and publications, from other publicly available sources, from cookies etc, and from third parties. We don't guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only for the primary purpose for which it was obtained, for a secondary purpose that is directly related to the primary purpose, with your consent, or where required or authorised by law.

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Your Personal Information may be disclosed in a number of circumstances including the following: third parties where you consent to the use or disclosure; and where required or authorised by law.

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Mouse Soft Australia Pty Ltd will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

When you submit an enquiry, demo request or expression of interest form on our website, the details you enter (such as your name, contact details and practice details) are collected using Zoho Forms and stored in our customer relationship management system, Zoho CRM. If you subscribe to our newsletter, your first name, last name and email address are added to Zoho CRM. Our Zoho services are hosted in Zoho's Australian data centre. We use this information to respond to your enquiry, arrange demonstrations, send you the newsletter you requested and for the other purposes described in this Policy.

To protect our forms from spam and automated abuse, we use Cloudflare Turnstile, which processes information about your browser and device, and your IP address, to check that a real person is submitting the form. We also use your IP address for a short time to limit repeated sign-up attempts. Cloudflare's privacy policy is available at www.cloudflare.com/privacypolicy.

Our Contact page includes an embedded Google Map. When the map loads, Google may collect information such as your IP address and may set cookies in accordance with Google's Privacy Policy, available at policies.google.com/privacy.

Our website is hosted by Vercel, which processes technical information such as IP addresses, browser type and the pages requested in order to deliver and secure the website. Vercel's privacy policy is available at vercel.com/legal/privacy-policy.

Cookies are small text files stored by your browser. Our website uses cookies and similar technologies for the purposes described below.

Our website uses Google Analytics, a web analytics service provided by Google, to understand how visitors use our website so that we can improve it. Google Analytics uses first-party cookies and similar technologies to collect information such as the pages you visit, how long you spend on them, how you arrived at our website (including from advertising campaigns), and general device, browser and approximate location information. We do not use Google Analytics to collect information that identifies you personally, such as your name or email address.

We use Google Analytics Advertising Features, which may include Google signals, remarketing with Google Analytics, and Demographics and Interests reporting. We may also use Google Ads to advertise our services and to measure the results of that advertising. With these features, we and third-party vendors, including Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies and identifiers (such as Google advertising cookies) together to report on visitor demographics and interests, to measure the effectiveness of our advertising, and to show our ads to people who have previously visited our website when they visit other websites.

To understand which of our marketing activities lead to enquiries, our website stores information about how you arrived at our website (such as campaign tags in the link you followed, the referring website or search engine, and the page you were viewing) in first-party cookies that expire after 7 days. If you then submit one of our website forms, this information is included with your submission.

We also use your browser's local storage to remember your cookie choices and display preferences, such as light or dark mode, and whether a notification has already been shown to you during your visit. This information stays on your device and is not sent to us.

When you first visit our website, a cookie banner lets you accept or reject analytics and advertising cookies, or choose which ones to allow. You can change your choice at any time using the "Cookie settings" link at the bottom of every page. If you are in the European Economic Area, the United Kingdom or Switzerland, we only use analytics and advertising cookies after you accept them. Elsewhere, including in Australia, these cookies are used unless you reject them. If you reject analytics or advertising cookies, Google may still receive limited information without cookies, such as that a page was viewed, which it uses in aggregated form to estimate website usage and advertising results.

You can opt out of personalised advertising from Google at any time by visiting My Ad Center at myadcenter.google.com. You can stop Google Analytics from collecting data about your visits to any website by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout. You can also block or delete cookies in your browser settings, although some parts of our website may not work as intended if you do. For more information about how Google uses data from websites that use its services, visit policies.google.com/technologies/partner-sites.

Some of the service providers we use for our website, including Google (for Google Analytics, Google Ads and Google Maps), Cloudflare and Vercel, may store or process information collected through our website outside Australia, including in the United States and other countries where they or their service providers operate. Where we use overseas service providers, we take reasonable steps to ensure they handle your Personal Information in a manner consistent with the Australian Privacy Principles. Information collected through our website forms is hosted in Zoho's Australian data centre.

This Policy may change from time to time and is available on our website. This Policy was last updated on 13 November 2026.

If you have any queries or complaints about our Privacy Policy please contact us at:

Mouse Soft Australia Pty Ltd P.O. Box 2301, Mount Waverley 3149 E: info@medicalwizard.com.au P: (03) 9888 2555